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"Voice Analytics" computer program is designed to analyze audio recordings and convert speech into text, as well as to process text data from external data sources.
The software is used to monitor employee actions and research customer behavior.
Functional features include the analysis of telephone recordings and voice recordings, the analysis of text data, the visualization of audio and text information in a user-friendly form, the search for audio and text data, the analytical summary and the uploading of data to external sources.
WE ARE CONSTANTLY DEVELOPING AND IMPROVING OUR SOLUTION
to provide our customers with the most advanced and effective voice analytics solution. Join us and discover new opportunities for your business!
VOICE
ANALYTICS
- Voice analytics is a technology that uses artificial intelligence and machine learning to analyze voice data that comes from calls, customer service centers and other sources.
- This technology allows you to gain valuable insights from voice data that can be used to improve the quality of customer service, optimize work and increase sales efficiency.
- Programming languages are Go, SQL, JavaScript, Bash. Type and version of the operating system is Linux OS, 6.0 and higher. The size of the computer program or database in machine-readable form in kilobytes is 16 MB.
Our Advantages
Individual approach and customization
We help configure the product to meet your specific business needs — we have successfully implemented the solution in the automotive industry, manufacturing, and other sectors
Speed and flexibility of implementation
A quick implementation process with minimal integration requirements and easy setup
Full transparency and improved reports
Detailed reports for various management levels, focusing on convenience and transparency
Flexible pricing models and favorable ROI
Flexible tariff plans, such as monthly subscriptions without long-term contracts or the option of a trial period
Additional training materials and support
Comprehensive support, including training programs to improve employee communication skills with customers
Data security guarantees and legal compliance
We prioritize the confidentiality of our clients' data and we follow all legal requirements
> 6 months
Duration of VA testing
> 5 industries
Participated in the testing
> 50 000
Real calls analyzed for training the model
> 25
Checklists developed for various industries and business areas, which are continuously updated
Benefits for business
- Improved customer service quality
- Increased strike rates and sales efficiency
- Reduced adaptation time for new employees
- Fewer negative reviews
- Transparent control over employee performance
- Reduction in repeat calls
Results of implementing VOICE ANALYTICS
- Increase in call-to-visit conversion by up to 20% and call-to-sale conversion by up to 10%
- Reduction in lost sales by up to 15%
- Improved profitability through more effective upselling of additional services
- Enhanced customer satisfaction levels
- Cost reduction on external call monitoring audits by up to 50% monthly
- Decreased workload on staff and task redistribution to improve operational efficiency
WHAT IS
IT OUTSOURCING
- IT (information technology) Outsourcing is the transfer of certain IT functions or processes that were previously performed within the company to an external company. This can include software development, technical support, hardware maintenance, network and security management, and other IT services.
Cost reduction
By outsourcing, companies can reduce costs for IT infrastructure, personnel and training and avoid having to invest large sums in developing their own software.
Access to specialized
skills
Outsourcing can give companies access to specialized skills and knowledge that are not available in-house.
Improving the quality of services
Outsourcing can help companies improve the quality of IT services provided to their customers by transferring these tasks to specialized service providers.
Focusing on the core
business
Outsourcing can enable companies to focus on their core business by transferring IT functions to an external company.
When selecting an IT outsourcing service provider, companies should carefully assess its reliability, experience and competence and enter into clearly defined contracts that specify the level of service, responsibility and confidentiality.
PBX Asterisk
PBX Asterisk is an open-source software developed for the creation and management of telephone systems. Asterisk offers telephone communication functions such as automatic calls, call forwarding, voicemail, conference calls and more.
PBX Asterisk can run on various operating systems such as Linux, Windows and Mac OS X. Asterisk supports many protocols such as SIP, IAX, H.323 and others, allowing it to interact with different types of PBXs and telephone networks.
Asterisk is a flexible and scalable solution that can be configured for use in both small offices and large corporate networks. Asterisk also offers possibilities for integration with other software products such as CRM, ERP, electronic payment systems, etc. In this way, companies can create a unified information space and automate business processes in general.
PBX Asterisk has a large community of users and developers who actively participate in development and support. This means that Asterisk is constantly being updated and improved, and that there are many resources for training and support.